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Sam’s Club Cuts Tire Purchase Process From 30 Minutes To 5
The new Sam’s Garage app from Sam’s Club is designed to help shoppers cut the time needed to buy tires to five minutes, down from 30. The retailer is moving…
News June 18Wayfair Dives Deeper Into Physical Waters With 4 More Pop-Up Stores
Wayfair is continuing to experiment with pop-up stores as it prepares to open its first full-service store in Massachusetts this fall. The digital home furnishings retailer will launch the Wayfair…
News June 18
Enriching The Customer Experience Through Journey Mapping And Personalization
Digital technologies have given customers unprecedented power to dictate the terms of purchase, to the point that instant gratification has become the norm. Customers expect the same kind of immediacy,…
Executive Viewpoints June 18
Exclusive Q&A: With In-Store Innovation, Everything Old Is New Again
Those who want to blame Amazon for all of brick-and-mortar retail’s troubles should actually look a bit further back in history, says John Gregory. He has a unique perspective, having…
Features June 18Walmart Testing Grocery Subscription Service In 4 Markets
Walmart has launched a grocery subscription service pilot called Delivery Unlimited, according to TechCrunch. The service waives the standard per-order delivery fee in favor of a $98 annual subscription, or…
News June 17Microsoft, XnFinity Will Launch Retail Innovation Lab
XnFinity and Microsoft have agreed to launch a Retail Innovation Lab and Incubation for both online and brick-and-mortar retailers. Designed to help innovators gain insights on customer behavior and engagement,…
News June 17Chainwide POS Outage Spurs Negative Sentiment Spike For Target
Target received a blow to its consumer trust levels after a two-hour systemwide point-of-sale outage on Saturday, June 16, followed by a 90-minute outage at certain stores on June 17.…
News June 17
Lord & Taylor President Resigns As Parent Company Reports Weak Q1 Earnings
Lord & Taylor President Vanessa LeFebvre, who has held the position since May 2018, announced she would be leaving her post via LinkedIn Thursday. LeFebvre made the announcement one day after…
News June 17Three Ways Customer Support Is Reshaping Retail
By Anand Janefalkar, UJET As consumer values and priorities are shifting towards a more multichannel and digital experience, we are watching the retail industry evolve right before our eyes. However,…
Executive Viewpoints June 17
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