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The Future of Retail CX: How Autonomous AI Agents are Redefining Contact Centers
Retail contact centers are under constant pressure to deliver fast, reliable and high-quality service even as consumer expectations rise and staffing challenges persist. While traditional automation has helped, its limitations…
Executive Viewpoints September 3
Schnucks Enhances Fresh Item Management with AI-Powered Solutions
Schnucks has deployed the Fresh Item Management Solutions from Logile across its 114 supermarkets as it seeks to refine production forecasting and inventory management with a more data-driven, automated approach.…
News September 2
Best Buy Partners with Uber Eats for On-Demand Delivery
Best Buy will facilitate delivery from its more than 800 stores via Uber Eats, giving shoppers the ability to order electronics, appliances and tech essentials both on-demand and for scheduled…
News September 2
Intent is Just the Beginning in the Age of Agents
I recently read an article by Ann Smarty on intent-based optimization which was a nice, clear articulation of how search engine optimization (SEO), generative engine optimization (GEO) and artificial intelligence…
Executive Viewpoints September 2
Asos Adopts AI-Enhanced Platform to Improve Supply Chain Transparency
Online apparel retailer Asos has partnered with TrusTrace to enhance supply chain resilience and support compliance across its global value chain. Asos is investing in the AI-enhanced traceability infrastructure that…
News September 2
Skullcandy Gains Access to First-Party Customer Data with Post-Purchase QR Code Solution
Like many brands that have been sold primarily through retail and wholesale channels, headphone and gaming brand Skullcandy had few opportunities to create direct connections with its customers. Recognizing how…
Features September 2
Tariff-Proofing Retail: Why Digital Subscriptions and Gifts Matter Now
Most retailers are worried about the impact of the new tariff regulations on sales in 2025. Even for products made in America, many rely on components sourced internationally. This means…
Executive Viewpoints September 1
Delivering More than Products: How to Make Subscription Shipping Seamless
The subscription economy is booming. According to recent data from UPS Capital Insurance Company, Inc., 57% of consumers surveyed subscribe to multiple delivery services. From meal kits to beauty boxes,…
Executive Viewpoints August 29
Dollar Tree Partners with Uber Eats for Delivery from Nearly 9,000 Stores
Dollar Tree has partnered with Uber Eats for same-day on-demand delivery from its nearly 9,000 stores across the country. Uber has now partnered with all three major value-oriented retailers: Earlier…
News August 28
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