Retail TouchPoints
Five Below’s Revenue Surges on Squishy Dumplings and Social Media Listening
Top Stories
Latest Posts
Target Debuts 1.2-Million S.F. ‘Receive Center’ in Houston to Streamline Distribution
Seeking to enhance its distribution processes and help ensure it has sufficient supply of hot items such as trending toys, Target has opened a new 1.2 million-square-foot Receive Center in…
News April 30
Bath & Body Works Appoints First Chief Brand and Product Officer
Veronique Gabai-Pinsky will be the first Chief Brand and Product Officer at Bath & Body Works, effective May 18. Reporting to CEO Daniel Heaf, Gabai-Pinsky will work to reignite the…
News April 30
Friendly Fraud and the Breakdown of Transaction Authenticity
Retail has spent the last decade perfecting frictionless commerce through one-click checkouts, instant refunds and no-questions-asked returns. But the same systems designed to remove doubt and delay from the customer…
Executive Viewpoints April 30
Etsy’s Marketplace Rebuild Paying Off, Says CEO Kruti Patel Goyal
Etsy is showing early but definitive signs of a successful turnaround, according to newly appointed CEO Kruti Patel Goyal, a company veteran who started in the top job in January.…
Features April 30
Ace Hardware Deploys AI Tool for Associates in 2,300 Stores
The home improvement sector is proving to be fertile ground for AI-powered solutions: both The Home Depot and Lowe’s were quick to introduce customer-facing AI tools last spring, just as…
News April 29
Amazon Adds AI-Powered Q&A Feature at Key Point in Shopper Journey
Amazon, which is testing short-form AI-generated audio summaries on select product detail pages (PDPs), has added a feature that allows shoppers to ask questions of the AI hosts during this…
News April 29
The Hidden Operational Costs of Disconnected Retail Systems (and How Modern Teams are Fixing Them)
Retailers are not struggling because they lack technology. They are struggling because their systems do not fully communicate with each other. Retail technology has expanded at an extraordinary pace. Modern…
Executive Viewpoints April 29
Longtime Coach Exec Kimberly Wallengren Joins J.Jill as CMO
Kimberly Wallengren, the former VP of Marketing at Coach, is joining J.Jill as Senior Vice President and Chief Marketing Officer, effective April 27. Reporting to CEO and President Mary Ellen…
News April 28
New DoorDash Partnership Adds 1,000+ Canadian Supermarkets to Delivery Network
DoorDash has partnered with Empire Company Ltd. to bring Empire’s family of 12 supermarket banners into its network, adding on-demand delivery from more than 1,000 stores across 10 Canadian provinces.…
News April 28
Latest Podcasts
Latest Resources
