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Target EVP and Chief Digital and Revenue Officer Sarah Travis on the Target Plus Marketplace Strategy
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Bed Bath & Beyond Expands Leadership Team With Four C-Level Appointments
Bed Bath & Beyond has added four new members to its senior leadership team: EVP, CFO and Treasurer Gustavo Arnal; EVP, Chief Digital Officer Rafeh Masood; EVP, Chief Stores Officer…
News May 4Retail Store Tours Launches Weekly Series To Spotlight COVID-19 Recovery Strategies, Trends
To support the retail industry in its COVID-19 response and recovery, Retail Store Tours has developed “On The Frontline,” a weekly series that features global insights and real-time reporting for…
News May 4J.Crew Files For Chapter 11 Bankruptcy, Raises $400 Million To Continue Operations
J.Crew has become the first national retail chain to file for Chapter 11 bankruptcy during the COVID-19 pandemic. The retailer’s e-Commerce businesses will continue normal operations during the restructuring effort,…
News May 4
If You Want Real Customer Loyalty, Don’t Pay For It — Sell It
We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of COVID-19, it’s finally here. More than 9,300 stores were closed in 2019…
Executive Viewpoints May 4
DTC Brands Are Built On Solid Fundamentals, Not Disruptive Magic
The rise of direct-to-consumer (DTC) brands has profoundly reshaped nearly every industry over the past decade. As a result, this designation of “DTC” seems to suggest some sort of mystical…
Executive Viewpoints May 4
COVID-19 CX Strategies: Transparency, Empathy And Communication Are Vital
Customer interactions during a crisis can be difficult: while retailers don’t want to act like they can’t see what’s happening in the world, they also don’t want to add to…
Features May 4
How Essential Retailers Will Adapt And Scale To Better Serve Customers Post-COVID-19
COVID-19 has sent shockwaves across retail businesses and the entire ecosystem that supports the industry — employees, suppliers, landlords, cleaning crews and customers. The pain is not equally distributed however…
Executive Viewpoints May 4Hanna Andersson Is Sending Teddy Bears To Lift Lockdown Blues
Shelter-in-place orders can be particularly tough on children, but communities the world over have responded creatively with fun activities that still maintain social distancing. One of the most popular is…
News May 1Walmart Launches Two-Hour Delivery At 100 Stores, Will Reach 2,000 Stores In Coming Weeks
Walmart has launched Express Delivery, a new service than will deliver more than 160,000 items from the store to shoppers’ homes in less than two hours. Express Delivery kicked off…
News May 1
