Retail TouchPoints

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Custom Bootmaker Kicks AOV Up 62% With Live Video Chats

Lucchese Bootmaker, a custom bootmaker and retailer founded in 1883, has deployed a very 21st-century solution to the challenge of connecting online consumers with its expert in-store personnel. A platform…

Features May 11

Brookfield Creates $5 Billion Fund To Help Retailers Recover From COVID-19

Brookfield Asset Management is planning to raise and invest $5 billion in the Retail Revitalization Program, a fund created to help retailers recover from the impact of the COVID-19 crisis.…

News May 8

Rethinking CX Priorities In A New Retail Landscape

With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience Design at Lowe’s Companies, Ruth Crowley is hyper-focused on the customer psyche…

News May 8

ShopRite To Partner With Procter & Gamble, ProCamps To Host Virtual Guest Teacher Series

ShopRite, Procter & Gamble and ProCamps have partnered to host a Virtual Guest Teacher series that will bring professional athletes to distance learning classrooms across multiple cities during May. Professional…

News May 8

Target Acquires Tech From Last Mile Startup, Further Enhancing Ship-From-Store Capabilities

Target is planning to acquire technology from Deliv, a last mile delivery-focused startup. The retailer will also offer to recruit some members of the Deliv team, including CEO Daphne Carmeli,…

News May 8

Microsoft Stores Pivots, Gives 2,000 Brick-And-Mortar Employees Digital Access To Consumers

In the wake of COVID-19, many retail businesses focused on adapting their products and services — especially if they had an expansive brick-and-mortar footprint. While many retailers’ strategies included employee…

Features May 8

Increasing Customer Satisfaction And Driving More Revenue At The Point-of-Sale

In the course of digitalization, retail payments are undergoing rapid evolution. With omnichannel and alternative payment methods, smart retailers are using retail space more efficiently, transforming the Point-of-Sale (POS) into…

Executive Viewpoints May 8

Beauty Is More Than Skin Deep In The COVID Era

The health and beauty sector is a bright spot in the otherwise struggling retail landscape — and industry leaders are trying to predict whether changes in consumer behavior and preferences…

Executive Viewpoints May 8
Retail Reset with Miya Knights

Can E-Commerce Consolidate COVID-19 Gains For The Long Term?

Digital commerce expert Miya Knights, Head of Industry Insights at Eagle Eye Solutions, discusses what strategies online retailers will need to implement as they seek to turn the COVID-19 “spike”…

Features May 7
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