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Patagonia CEO Steps Down After 12 Years With Retailer

Patagonia President and CEO Rose Marcario is stepping down from her role, effective June 12. The retailer’s transition will be led by COO Doug Freeman as the company seeks a…

News June 11

Survey: Why Companies Must Upgrade CX Basics To Tap Surging Online Sales

Even though connecting with customers digitally has become critical since consumers and B2B buyers shifted more purchasing online during the pandemic, customers frequently report disappointing experiences with retail web sites…

Features June 11

SmartGift Earns Patent For Its E-Commerce Technology

SmartGift, a gift-based e-Commerce and data platform, has been issued a patent for its original work in e-Commerce technology. Retailers such as 1-800-Flowers, Pandora Jewelry and Under Armour use SmartGift…

News June 11

Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’

Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have emerged due to the coronavirus pandemic. Solution providers also have joined the…

Features June 11

ThirdChannel Releases Audit Tool To Help Retailers Maintain Safe Reopening Procedures

ThirdChannel, a retail execution and in-store customer experience solution provider, has released a real-time safety auditing system that has been developed using the latest guidance from the CDC, WHO and…

News June 11

Managing COVID-19: Science-Based Pricing Helps Protect Your Price Image While Improving Loyalty

The intensity of market, shopper and competitive whiplash in the COVID-19 era continues relentlessly — and retailers in all sectors are dealing with the fallout. As state and local jurisdictions…

Executive Viewpoints June 11

UWL Launches Software To Consolidate Shipment Information In One Dashboard

UWL, a global third-party logistics services provider, has launched WorldScope, a propriety supply chain data management platform. The tool is built on the CargoWise logistics software and is designed to…

News June 11

AdRoll Adds New Email, AI And Measurement Capabilities To Its Platform

AdRoll has introduced a new suite of marketing tools for direct-to-consumer brands. The portfolio is designed to help retailers enhance their marketing capabilities across email, AI-driven product recommendations and cross-channel…

News June 11

Sephora, Rent The Runway Pledge To Devote 15% Of Shelf Space To Black-Owned Companies

Sephora has signed on to the 15% Pledge, a call for major retailers to reserve 15% of their shelf space for items produced by black-owned businesses. The 15% figure is…

News June 10
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