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The Psychology of Customer Pain Points: Why Real-Time Feedback is Essential for Employee Wellbeing
Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their perception…
Executive Viewpoints September 15
How PayMore Is Flipping the Script on Used Electronics
Featuring: Stephen Preuss and Erik Helgesen, Co-founders of PayMore Cracked screen? Dead battery? Most of us are quick to ditch our broken electronics — but what if there were a…
Podcasts September 15
David’s Bridal to Take on Full Production and Retail Operations of Vera Wang Bride
Vera Wang, a designer synonymous with wedding dresses, and David’s Bridal have expanded their relationship, with the vertically integrated retailer taking the full reins of both production and retail for…
News September 12
Starbucks Opens First Spanish Flagship Store in Real Madrid’s Soccer Stadium
Starbucks has chosen a site dear to Spanish soccer/football fans — home team Real Madrid’s Bernabéu Stadium — for its first flagship store in the country. Customers enter the two-level,…
News September 12
JCPenney Partners with Celebrated Designer Bob Mackie for ‘Statement-Making’ Fashion
He put Carol Burnett in the famous curtain-rod dress that she “saw in the window and couldn’t resist,” and was largely responsible for turning Cher into the glitter queen we…
News September 12
What U.S. Retailers can Learn from China’s Social Commerce Success
In Q1 this year, Chinese retailer Pop Mart saw market capitalization surge to nearly $40 billion, outpacing established global rivals like Hasbro and Mattel to become China’s most valuable toy company.…
Executive Viewpoints September 12
Two Years in, TikTok Shop is a Commercial Powerhouse: A Look at the Numbers
How the time flies — today TikTok Shop celebrates two years since its formal U.S. launch, and for many brands and creators it’s already hard to imagine a time before…
Features September 12
DSW Steps into Retail Media Arena with Debut of ‘Front Row Connection’
DSW Designer Shoe Warehouse has stepped into the retail media arena with the debut of Front Row Connection, a self-service platform powered by the Epsilon Retail Media platform. The footwear…
News September 11
C-Store Delivery Platform Vroom Adopts Instacart’s Retail Media Solution
Vroom Delivery, an ecommerce platform serving 3,500 convenience stores nationwide, has partnered with Instacart to deploy its Carrot Ads retail media technology. The new agreement expands Vroom’s efforts to help…
News September 11
