Forrester Analyst Shares Social Customer Service Best Practices
Quality customer service is the backbone of every successful retail organization. By ensuring customers are satisfied, retailers can…
News May 22
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Rakuten Becomes Majority Shareholder In The Grommet
The Grommet, an online marketplace and product discovery and curation platform, has received another round of funding from…
News May 21Modern Automotive Performance Improves Page Views With Blosm
Modern Automotive Performance, a performance auto parts and services retailer, has implemented the Blosm data collection platform from…
News May 21Using Social Media To Translate “Posts” Into Profits
In a webinar aired live today, executives from Microsoft Dynamics and Junction Solutions shared the latest trends and…
News May 20Innovation Labs Strengthen Retailer-Consumer Connections
Many traditional retailers are still grappling with ways to appeal to omnichannel shoppers who are researching and buying…
News May 20Local Measure Provides Real-Time Social Media Monitoring
Social networks are becoming increasingly important sources for retailers to capture detailed data on consumer preferences and behaviors.…
News May 20Connected Consumer Series Kicks Off With Cisco Session On Mobility
Roughly 98% of the U.S. digital shopping population use their smartphones while in stores to research and buy…
News May 20iPads Replace Sample Binders At Artisans
When retailers and clothing manufacturers meet face-to-face, it is often to pore over thick binders full of samples.…
News May 17Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools
Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions…
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