ModCloth Speeds Service Response Times With Zendesk
Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring…
News June 3
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Capgemini And SAP Create Packaged Solutions That Leverage Big Data
Capgemini, a technology performance consultant, announced a partnership with SAP AG to provide packaged retail business solutions for…
News May 29Mobile “Mind Shift,” Trends And Successes Discussed During Webinar
With 3 billion smartphones in use by the end of 2017, mobile is fast becoming consumers’ primary touch…
News May 29CXPA Launches New Certification Program
The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience…
News May 28GameQuestDirect.com Cuts Costs By 60% With GoECart
GameQuestDirect.com, a video game eTailer, replaced multiple e-Commerce systems with a single, all-in-one e-Commerce technology platform from GoECart.…
News May 28RichContent Curates Web Content In Real Time For Each Site Visitor
As consumers continue to demand more personalized e-Commerce interactions, “retailers need to stand out from the crowd and…
News May 28VTech Recovers $63,000 In Revenue With Targeted Email Campaign
Shopping cart abandonment is a top pain point retailers across verticals face daily. In fact, approximately 80% of…
News May 24Biltmore House Ties Card-Linked Offers To Long-Term Sales And Loyalty
Many merchants are leveraging card-linked offers to connect with potential and existing customers, boost brand awareness and increase…
News May 23SDL Releases Fredhopper 7.5
SDL, a data and analytics solution provider, today launched SDL Fredhopper 7.5, a cloud-based solution that helps retailers…
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