Holiday ThinkTank

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Resources April 8

Taking the Pain Out of Customer Service: What Do Modern Retailers Need to Succeed?

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found…

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Features April 3

For Kelly Cook, Leading David’s Bridal is a ‘Dream Come True’

David’s Bridal is in the business of “dream-making,” according to new CEO Kelly Cook, and…

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Resources April 2

2025 Benchmark Survey: How Retailers are Re-Affirming Brand Value Through the In-Store Experience

Despite concerns about store closures and bankruptcies as well as the rise of online giants…

News March 27

Old Navy Adopts Solution to Provide Store Associates with Item-Level Location Data

Old Navy has partnered with Radar, a solution combining RFID, AI and computer vision technology…

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