Latest In: Features

best buy connected TV content integrations CTV CTV marketing custom content Featured interactive ads Retail ThinkTank (2023) Retail ThinkTank: Featured In Omnichannel Strategy (2023) Retail ThinkTank: Omnichannel Strategy (2023) Roku shoppable TV streaming tv This Old House
Best Buy's connected TV campaign on Roku.

Thinking Beyond the 30-Second Ad Spot: How Best Buy Leveraged CTV to Reach New Consumers

At first blush, home improvement fans might not seem like a core audience for electronics retailer Best Buy.…

Features September 11
clv CX Featured Forrester generative AI journey mapping

Forrester Report: 6 Steps for B2C Marketers Seeking Wins in 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies…

Features September 8
artificial intelligence fulfillment gen AI generative AI merchandising Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023)
AI

4 Ways AI Can Support Business Growth

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need…

Features September 7
Amazon Featured online marketplace Retail ThinkTank (2023) Retail ThinkTank: Featured In Supply Chain & Fulfillment (2023) Retail ThinkTank: Supply Chain & Fulfillment (2023) seller summit third-party marketplaces third-party sellers Walmart Walmart Fulfillment Services Walmart Let's Grow walmart marketplace
Walmart's Manish Joneja, SVP for Walmart Marketplace and Walmart Fulfillment Services, kicks off the company's first-ever seller summit.

Walmart is Following Amazon’s Marketplace Playbook, but it has an Ace in the Hole — its 4,600 Stores

Exhibit A — how Amazon built its hugely successful digital commerce business: 1. Create an effective ecommerce platform…

Features September 7
design:retail design:retail Featured Featured Retail ThinkTank (2023) Retail ThinkTank: Featured In Store Ops & Design (2023) Retail ThinkTank: Store Ops & Design (2023) sustainable materials sustainable store design
Al Iannuzzi, VP of Sustainability for Estée Lauder Companies, shares how the company is embracing sustainable store design materials and practices.

How Estée Lauder is Making Store Design Sustainable

Earlier this summer, the Estée Lauder Companies (ELC) announced the launch of a new Responsible Store Design Program…

Features September 6
Featured Jason Del Rey Land of the Giants Recode Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) Winner Sells All
Jason Del Rey's book, Winner Sells All, digs into the ongoing battle between Amazon and Walmart. In an exclusive interview, he reflects on the writing process and how he believes the retail behemoths can differentiate moving forward.

Jason Del Rey Explores the ‘Bare-Knuckled Battle’ Between Amazon and Walmart

Jason Del Rey is a veteran business journalist who spent a decade at Recode reporting on Amazon, Walmart…

Features September 5
brand transformation Customer loyalty customer marketing Featured in-store experience in-store technology JCPenney Retail ThinkTank (2023) Retail ThinkTank: Business Agility & Innovation (2023) Retail ThinkTank: Featured In Business Agility & Innovation (2023) turnaround plan
JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more focused value proposition.

Is it Too Late for JCPenney to ‘Make it Count’? Inside the Retailer’s $1B Turnaround Plan

JCPenney is self-funding its latest turnaround plan, which includes a reinvestment in its core customer and a more…

Features September 1
#RICE23 blockchain crm customer relationship management digital clout digital goods Discord Featured M7Innovations NFTs phygital experiences Porsche Prada Rebecca Minkoff Retail ThinkTank (2023) Retail ThinkTank: Ecommerce Strategy (2023) Retail ThinkTank: Featured In Ecommerce Strategy (2023) social media starbucks starbucks odyssey Vogue web3
Screenshot from Prada's Discord.

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

For many people Discord remains an anomaly — something they may have heard of during the pandemic but…

Features August 31
customer experience Customer loyalty customer loyalty research ESG generative AI loyalty programs personalization Retail ThinkTank (2023) Retail ThinkTank: Featured In Shopper Marketing & CX (2023) Retail ThinkTank: Shopper Marketing & CX (2023)
Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted…

Features August 30
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank