Latest In: Features

barnes & noble college customer experience CX experience orchestration Featured Ken Wincko marketing strategy podcast retail remix retail success story

How Barnes & Noble College Connects To Gen Z: Community And Curated Experiences

Marketing’s impact now extends across all channels a shopper uses to get information and complete purchases. That’s why…

Features April 7
customer support data in action Featured SMS messaging text messaging ujet

Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It

While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers…

Features April 6
Burrow customer experience CX data-driven retail experiential retail Featured measurement

5 Ways Burrow Applies Customer-Driven Innovation To Furniture Retailing

The direct-to-consumer (DTC) home furniture market is experiencing significant growth and evolution, with digital-first brands acquiring more wallet…

Features April 3
aptos bopis Coronavirus delivery Featured safety scandit

COVID-19 Retailing: How Contactless Operations Can Keep Shoppers And Workers Safer

One of the primary challenges facing retailers trying to revive sales during the COVID-19 pandemic is the need…

Features April 2
data envista Featured personalization personalized services

Study: Only 35% Of Retailers Effectively Personalize Promos — Is A Lack Of Data The Problem?

Retailers are still struggling to keep up with consumers’ desires for personalization when it comes to delivering promotions…

Features April 1
backcountry Featured pop-ups twenty four 7

Backcountry NYC Pop-Up Breaks Down The Barrier Between Indoors And Outdoors

Pop-ups are a well-established way for e-Commerce brands to dip their toes into a brick-and-mortar environment, but they’re…

Features March 30
Coronavirus feature Featured marketing pyments.com unacast yotpo

Marketing During COVID-19: Entertainment, Cleanliness And Charity Make For Winning Messages

It should come as no surprise that COVID-19 and the accompanying social distancing guidelines have changed how people…

Features March 27
Billie customer experience Featured femvertising gender equality gendered marketing International Women's Day Jane Walker Johnnie Walker Katie Martell ken hughes marketing Thinx

International Women’s Day Messaging: Avoid A Backlash Against ‘Pinkwashing’ And Pandering

Celebrated on March 8 every year, International Women’s Day is dedicated to honoring women’s achievements throughout history, and…

Features March 26
app annie Featured fulfillment gen z mobile mobile apps

Study: Time Spent In Mobile Apps Drives Retail Sales Across In-Store, Online Channels

Mobile has continued its exponential growth as a sales and marketing channel for retailers, and it’s easy to…

Features March 25
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank