Needle, an online chat solution provider, recently announced 10 new international retail and e-Commerce customers. These new partners span several industries, such as travel, apparel, electronics, sporting goods and handbags.
Many of the companies signed will be revealed individually in 2013, according to a Needle press announcement. Other current Needle customers include: Skullcandy, Under Armour and Urban Outfitters.
Through the Needle Guided Shopping Platform, e-Commerce companies can connect certified product experts with online customers via chat to provide shopping assistance. Dubbed “Needlers,” the experts help merchants improve customer satisfaction and increase overall customer lifetime value.
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