This is Part III of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and…
Executive Viewpoints June 12Retailers and brands today face a double-edged sword. On one side, omni-channel retailing and proliferating customer touch points…
Executive Viewpoints June 11This social commerce image was featured in a recent FastCompany article and was created by TabJuice.com
Executive Viewpoints June 8Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To…
Executive Viewpoints June 5Retailers use video surveillance cameras for a host of reasons — everything from loss prevention to customer safety…
Executive Viewpoints June 5In an ever-changing world, retailers must take into account people’s ever-changing lifestyles. By focusing on your audience’s in-the-moment…
Executive Viewpoints June 1As CEO of a company that is working to level the playing field between online and physical retailers,…
Executive Viewpoints May 28The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…
Executive Viewpoints May 28For retailers, their brand reputation and engagement with customers are top priorities. With many communication vehicles to choose…
Executive Viewpoints May 22
