Three Essential Tips In Preserving Next-Gen Customers
What’s the secret behind the success of today’s best young consumer-facing brands? Authenticity and personalized experience curation. Realistically,…
Executive Viewpoints June 13
Latest In: Executive Viewpoints
Can Barnes & Noble Write A New Chapter For Itself?
Barnes & Noble has a potential deal in place to sell itself to hedge fund Elliott Advisors for…
Executive Viewpoints June 12
Myths Vs. Facts: Debunking Myths In Retail Payments
In our bustling retail landscape — today’s most competitive market — it’s hard to believe that many online…
Executive Viewpoints June 12
What The Modern Grocery Store Can Teach Other Brick-And-Mortar Businesses
On a recent family visit to upstate New York I found myself in DeCicco & Sons, the local…
Executive Viewpoints June 11Is NPS Still The Chief Indicator Of Customer Sentiment?
By Shreesha Ramdas, Strikedeck NPS And Its Relevance Today’s retail world is beset with massive change, and standard…
Executive Viewpoints June 10
Technology In Retail; Dynamic Pricing In Store — One Possible Future
John Russo, our Retail leader, and I recently visited Amazon’s 4 Star store in New York City. The…
Executive Viewpoints June 10Social Media AI Is Your Best Tool And Worst Enemy When It Comes To CX
By Tara Jones, Allant Group Picture this: a customer orders a product from your business and expects it…
Executive Viewpoints June 7
E-Commerce Search Is On The Verge Of A New Era
After Baymard Institute completed a large-scale usability study on e-Commerce search in 2014, the web usability research firm…
Executive Viewpoints June 7
Data As Currency: Personalization With Permission Increases Share Of Wallet
The scales of power are tipped in favor of the consumer. With a single click or tap of…
Executive Viewpoints June 6Top Stories
Latest Podcasts
Latest Resources
