Latest In: Executive Viewpoints

customer experience design:retail News Executive ViewPoints Jaime Bettencourt Mood Media Retail Reset 2020 Retail Reset: Customer Experience Retail Reset: Recommended In Customer Experience

What Does The Post-Lockdown In-Store Experience Look Like?

The COVID-19 pandemic has fundamentally altered the way we live, work and spend in ways we couldn’t have…

Executive Viewpoints May 5
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If You Want Real Customer Loyalty, Don’t Pay For It — Sell It

We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of…

Executive Viewpoints May 4
Belardi Wong Executive ViewPoints Polly Wong

DTC Brands Are Built On Solid Fundamentals, Not Disruptive Magic

The rise of direct-to-consumer (DTC) brands has profoundly reshaped nearly every industry over the past decade. As a…

Executive Viewpoints May 4
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How Essential Retailers Will Adapt And Scale To Better Serve Customers Post-COVID-19

COVID-19 has sent shockwaves across retail businesses and the entire ecosystem that supports the industry — employees, suppliers,…

Executive Viewpoints May 4
ai e-commerce Executive ViewPoints Samasource Wendy Gonzalez

E-Commerce Runs On Data Powered By AI

For e-Commerce businesses, AI adoption is no longer optional — it’s a necessary step toward streamlined operations and…

Executive Viewpoints May 1

Podcast: Innovation In The COVID-19 Era Of Retail

Innovation was top-of-mind for savvy retailers prior to the COVID-19 outbreak, but the impact of the virus has truly pushed…

Executive Viewpoints April 30
Executive ViewPoints Optoro Retail Reset 2020 Retail Reset: Business Strategy Retail Reset: Recommended In Business Strategy returns Tobin Moore

How Retailers Can Prepare For Returns Shifts And Spikes Due To COVID-19

In the midst of the COVID-19 pandemic, retailers face unique pressures: brick-and-mortar stores are closed, consumer spending has…

Executive Viewpoints April 30
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Denial Of Inventory: Always A Problem, And Now More Than Ever

In a generous gesture to healthcare workers battling the pandemic, the CEO of Crocs, a brand of shoes…

Executive Viewpoints April 29
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Off The Rack: Fashion’s Top Retail Brands Respond To COVID-19

These are tough times for everyone. With the number of COVID-19 cases rising, most cities on lockdown and…

Executive Viewpoints April 28
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