Longtime Nordstrom executive Michele Love has been named EVP and COO at DSW Inc. With responsibility for marketing and digital, Love will oversee all aspects of customer engagement, with the goal of driving impactful and consistent messaging across all touch points.
Love also will be responsible for delivering DSW’s unique warehouse experience in more than 500 Designer Shoe Warehouses nationwide. She will report directly to CEO Roger Rawlins.
Providing consistent, accurate and engaging product information across multiple touch points is critical to successfully interacting with customers today. To continually create frustration-free experiences for employees and customers, Crate and Barrel has become a co-developer of the Infor CloudSuite Retail software.
Infor CloudSuite Retail is designed to combine omnichannel retailing and unlimited attributes that feed machine learning capabilities. By integrating to the network, sourcing information from multiple suppliers will become more seamless for Crate and Barrel and, ultimately, speed time to market for new products.
Note: This piece has been edited to reflect new information since it was originally published.
2016’s C-level musical chairs continue to shake up the retail industry. In the past few months, a number of high-ranking executives made sudden departures, including Sharen Jester Turney, who left her CEO post at Victoria’s Secret in February (and was recently replaced by Jan Singer) and Jonathan Ramsden, who stepped down from his COO position at Abercrombie & Fitch. Now, the CFOs of accessories and shoe retailers Coach and DSW have vacated their offices.
Designer Shoe Warehouse (DSW) has implemented In-Store Pickup and Ship-to-Store fulfillment capabilities from eBay Enterprise in 467 stores. The new fulfillment capabilities augment the retailer’s Ship-from-Store and Dropship programs, which also are powered by eBay Enterprise.
The adoption of the eBay Enterprise fulfillment offerings is part of the retailer’s customer-centric goal to deliver its products at any time and any place.
DSW has turned to an insider for its next CEO, promoting EVP and Chief Innovation Officer Roger Rawlins to succeed Michael MacDonald, who is retiring. Rawlins, who also will join the DSW Board of Directors, assumes his new post on January 1, 2016.
Prior to his current role Rawlins held several positions at DSW, including EVP, Omni Channel; SVP and General Manager of DSW.com; and VP, Finance and Controller. Before joining DSW in 2006, he held leadership positions at HER Real Living and L Brands Inc.
A number of retail organizations implemented eBay Enterprise solutions and services in 2014, including BOXPARK, Finlux and Shoe Carnival. These retailers join other companies seeking to strengthen their commerce offerings with eBay, such as: Ace Hardware, Belk, Destination XL Group and DSW.
“Reducing our operational cost and the complexity of managing siloed inventory while providing the wide assortment of styles that our customers expect was paramount to our continued success,” said Kent Zimmerman, VP of E-Commerce at Shoe Carnival. “We partnered with eBay Enterprise to utilize our own stores and distribution center for fulfillment, allowing the entirety of our inventory to be available to all of our customers. We’ve established a strong foundation for our omnichannel initiatives online, mobile and in-store, and we look forward to continued success.”
With 400 stores and growing, DSW is constantly challenged with providing the right selection of shoes for every shopper. Adding a series of smaller format stores to the mix has heightened the challenge.
“These [smaller format] stores are 8,000 to 12,000 square feet so the precision of the assortment has to be right,” said Linda Canada, SVP of Planning and Allocation of the shoe retailer. A typical DSW store is approximately 20,000 square feet, she explained.
Today's shoppers have access to more information and options than ever before. As a result, retailers are tasked to differentiate the shopping experience by tailoring offers and even inventory assortment to customer wants and needs.
Linda Canada, SVP of Planning and Allocation at DSW, shares with Retail TouchPoints how the retailer is revising its assortment planning processes to keep place with the empowered consumer.
DSW has awarded a $75,000 grant to Autism Speaks following an online initiative asking employees to nominate their favorite non-profit organizations.
The Shoe Lovers Care Leave Your Mark program was created by DSW to reaffirm the company’s ongoing focus and dedication to giving back and supporting charitable causes, according to a company press release.
DSW "shoe lovers," or employees, nominated more than 200 non-profit organizations for consideration. Eight finalists were selected by DSW and then presented via social media for public voting. The finalists included: Autism Speaks; Bright Pink; Children's Hunger Alliance; CureSearch for Children's Cancer; Look Good Feel Better/PCPCF; Mid-Ohio Food Bank; Shoes That Fit; and Semper Fi Fund. Voting closed at the end of June 2013.
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