Forrester Report Finds Retail Leads Loyalty Pack, But Channel Connections Still Missing
Retail was the clear winner in last week’s Forrester customer experience report, but its author sees a lot…
News March 12
Latest In: Omnichannel Alignment
The Inbox Battle: Studies Show Paybacks Retailers See From Personalized Emails
Today’s email-savvy consumers appreciate a personalized, well-targeted email promotion, but many abandon a retailer if they have a…
News February 26
Timex Makes Time to Upgrade Cross-Channel Presence, Dials In Social Commerce
If ever there was an American brand that represented the past and present of marketing its Timex. After…
News February 12
RetailWire: Kraft’s iPhone App Draws Eyeballs, Shopper Insights
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…
News February 5
RetailWire: Sears to Test New Online/Drive-Through Concept
It’s becoming increasingly common today for retailers to offer store pick-up as an option for consumers ordering product…
News January 29
Sears Adds Appliances, In-Store Pickup Features To Sears2go Mobile App
Two months after unveiling its Sears2go mobile commerce website, Sears has added the capability for customers to browse,…
News January 22
Forrester: Shopper’s Show Cross-Channel Eagerness, But Satisfaction Levels Slump
Consumers continue to migrate toward cross-channel purchase behavior, but most are not too happy about the experience. That’s…
News January 22
New Reports Show Mobile Shopping Nearing Big Impact On Store Experience
Already a competitive advantage, cross channel capabilities are about to become an even more distinct differentiator with the…
News January 16
Microsoft Tag Debut Builds Momentum For Mobile Commerce, Quick Response Marketing
Building on the early successes retailers are experiencing with short codes and other mobile marketing, a new technology…
News January 8Top Stories
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