Latest In: Omnichannel Alignment

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Bed Bath & Beyond Preps For Reopenings, Expands Pickup Services

Bed Bath & Beyond is expanding contactless curbside delivery and buy online, pick up in-store (BOPIS) services to an…

News May 11
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Custom Bootmaker Kicks AOV Up 62% With Live Video Chats

Lucchese Bootmaker, a custom bootmaker and retailer founded in 1883, has deployed a very 21st-century solution to the…

Features May 11
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Rethinking CX Priorities In A New Retail Landscape

With 30+ years of experience in the retail industry, including her prior position as VP of Customer Experience…

News May 8
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Gap, Kohl’s And Ulta Beauty Enact Strict Protocols For Store Reopenings

Six Gap brands, Kohl’s and Ulta Beauty will begin to collectively operate more than 1,200 stores as the first…

News May 7
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Are Today’s Retail Leaders Qualified To Manage The Post-COVID-19 Future?

If the COVID-19 crisis has taught retailers anything, it’s that even the best-laid plans and the most solid…

Features May 7
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Reimagining The Store Experience, From The Aisles To The Parking Lot: A Conversation With Author Paco Underhill

As the best-selling author of Why We Buy: The Science of Shopping, Paco Underhill has literally helped write…

Executive Viewpoints May 6
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L Brands, Sycamore Partners Call Off Deal To Take Victoria’s Secret Private

Plans to take the struggling Victoria’s Secret chain off the balance sheet of parent company L Brands have…

News May 5
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7-Eleven Expands Delivery Options With DoorDash, Postmates Partnerships

Seeking to expand options for on-demand delivery during the COVID-19 pandemic, 7-Eleven has entered new alliances with DoorDash…

News April 30
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David’s Bridal Deploys Virtual Stylists As Retailer Begins To Reopen Stores

David’s Bridal has launched a Virtual Stylist program, making 300 of its associates available to guide, inspire and…

News April 29
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