If You Want Real Customer Loyalty, Don’t Pay For It — Sell It
We’ve been talking about the imminent retail apocalypse for some time now. But with the unprecedented spread of…
Executive Viewpoints May 4
Latest In: zuora
The Retail War Is For Long-Term Subscribers, Not Unit Sales
As any major sale comes to an end, millions of customers around the country rejoice at having scored…
Executive Viewpoints August 8
What Goldilocks Can Teach Us About Fending Off Amazon
Amazon’s children’s book subscription service that Prime members can subscribe to launched in August 2018 — and book…
Executive Viewpoints February 5
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Zuora Launches Orders Feature For Subscription Retailers
Zuora has unveiled a new Orders feature for its central platform, designed to help give subscription companies increased…
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