Latest In: survey report

automation holiday shipping research recap shopper expectations survey report

68% of Retailers Not Well Prepared To Provide Multiple Holiday Shipping Options

As many as 68% of retailers say they are not well prepared to provide multiple shipping options that…

News November 17
messaging omnichannel strategies research recap survey report

Retail Messaging Strategies Still Lag Behind Consumer Expectations

Although retail marketers are constantly seeking ways to deliver messages to consumers that are highly relevant to their…

News October 19
Debbie Hauss editor's perspective survey report value

Why There Really Is Value In A Name

While most industry experts and executives agree that a focus on innovation, transformation and customer-centricity are key to…

Editor's Perspective September 17
Sign up today for the free Retail TouchPoints subscription to get special access to our exclusive and interactive content.
best practices pwc research recap shopping experience survey report

83% Of Consumers Prefer Grocery Stores, Yet Desire Better Shopping Experiences

Big box and dollar store retailers are boosting sales by offering fresh, frozen and packaged foods. While this…

News July 14
digital couponing infographic mobile retailing Retail TouchPoints survey report zavers Zavers by Google

The Digital Coupon Tipping Point [Infographic]

As a connected consumer, you probably use your smartphone frequently to research products, compare prices and sometimes even…

Executive Viewpoints September 27
EPiServer report research retailers survey report

Mobile Improves Customer Loyalty And Personalization

Approximately half (46%) of retailers have a mobile strategy in place and see increased loyalty and personalization, not…

Features July 23
consumers ecommerce online shopping research retail Retail TouchPoints shopping cart abandonment survey report UPS UPS Pulse of the Online shopper: a customer experience study

Shipping Cost Is The Primary Reason For Online Cart Abandonment

Seven out of 10 shoppers prefer to shop online versus going to a store, according to new research…

Features July 2
Andrew Gaffney cross-channel Debbie Hauss oracle retail research survey report TouchPoints TV

TouchPoints TV: Video Recap Of The Cross-Channel Survey Report

  Completing The Cross-Channel Challenge A majority of retailers (76.2%) have either implemented or committed to a cross-channel…

News December 4
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank