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47% Of CX Managers See Outdated Technology As Biggest Barrier

Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having a tough time answering…

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Consumers are apparently not all that eager to talk with call center agents. Those with a question or issue will make multiple…

90% Of Retailers And Financial Institutions Want To Collaborate On Payments

New payment platforms and tools are launching on a consistent basis. In order to drive widespread adoption of new payment options, retailers,…

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2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

ovum

47% Of CX Managers See Outdated Technology As Biggest Barrier

86% Of Consumers Access 5+ Support Channels In Search Of Answers

90% Of Retailers And Financial Institutions Want To Collaborate On Payments

2024 Predictions Report: 15 Experts Reveal Top Tech & Trends

Ingredients for Holiday Marketing Magic: Agility, Creativity and Personalization

For 65% of Consumers, Companies’ Sustainability Profile Influences Purchase Decisions

Turn Payments into a CX Differentiator with BNPL, Digital Wallets and Better Orchestration

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