ovum

47% Of CX Managers See Outdated Technology As Biggest Barrier

Although retailers are quick to emphasize technology’s importance in augmenting today’s customer experience, many brands are still having a tough time answering…

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Consumers are apparently not all that eager to talk with call center agents. Those with a question or issue will make multiple…

90% Of Retailers And Financial Institutions Want To Collaborate On Payments

New payment platforms and tools are launching on a consistent basis. In order to drive widespread adoption of new payment options, retailers,…

Despite Amazon’s Ultra-Busy Site, Walmart Ecommerce Puts up a Strong Fight

How to Seize Expanded Private Label Opportunities in 2023

5 Tips for Retailers to Ensure Online Marketplace Success

Reimagining Loyalty: Why Building Trust is Now Essential to Nurturing Customer Relationships

ovum

47% Of CX Managers See Outdated Technology As Biggest Barrier

86% Of Consumers Access 5+ Support Channels In Search Of Answers

90% Of Retailers And Financial Institutions Want To Collaborate On Payments

Despite Amazon’s Ultra-Busy Site, Walmart Ecommerce Puts up a Strong Fight

How to Seize Expanded Private Label Opportunities in 2023

5 Tips for Retailers to Ensure Online Marketplace Success

Reimagining Loyalty: Why Building Trust is Now Essential to Nurturing Customer Relationships

4 CX Strategies That Turn Modern Retail Challenges Into Growth Opportunities

Death to RoAS: The Brave New World of Measurement & Attribution

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