Latest In: omnichannel retail
2026 holiday season agentic commerce AI shopping consumer spending freight costs holiday sales forecast inflation K-Shaped economy Mark Matthews Matthew Shea National Retail Federation NRF omnichannel retail retail labor market seasonal hiring tariffs
Key Takeaways NRF expects 2026 holiday sales to grow 4.2% to $1.013 trillion, with nearly half of that…
News
October 15
Denver drone delivery ecommerce last-mile fulfillment omnichannel retail retail innovation same-day delivery seattle Walmart wing
Key takeaways Walmart and Wing are expanding drone delivery to Denver and Seattle as part of a broader…
News
October 7
consumer loyalty digital collectibles environmental sustainability Executive ViewPoints Holiday 2022 inflation NFTs omnichannel retail Retail ThinkTank (2022) Retail ThinkTank: Business Agility & Innovation (2022) Retail ThinkTank: Featured In Business Agility & Innovation (2022) Salesforce
Editor’s note: This article has been condensed and repurposed from an existing article from Salesforce. With rising gas…
Executive Viewpoints
July 26
Self-checkout loss isn’t always driven by theft. By using RFID-powered, item-level inventory intelligence, retailers can uncover the true sources of discrepancies, reduce losses, and preserve the fast, frictionless experiences shoppers…
October 5
customer experience ecommerce Featured loyalty programs omnichannel retail Omnichannel Retail Index omnichannel strategy OSF Digital OSF Digital Strategy site search ugc user-generated content
While consumer expectations have continuously shaped retailers’ strategies, tech choices and best practices, COVID-19 accelerated this rate of…
Features
July 20
babylist customer engagement customer experience Featured metaverse obsess omnichannel experience omnichannel retail pop-up strategy virtual showroom vr
Whether they’re shopping for clothes, toys, books, furniture or electronics, consumers shopping for baby items can easily be…
Features
March 8
content creation customer experience department stores Featured globalization metaverse omnichannel retail Ralph Lauren social commerce store strategy Zepeto
For more than 50 years, Ralph Lauren has successfully established and maintained its position as a classic brand.…
Features
January 19
Chico's Featured mobile checkout omnichannel retail personalized shopping retail clienteling salesfloor
When women’s apparel retailer Chico’s first sought to modernize its retail experience, the goal was to offer customers…
Features
May 24
executive appointments Jos. A. Bank k&g fashion superstore Men's Wearhouse Moores Clothing for Men omnichannel retail real estate tailored brands
Tailored Brands — parent company of Men’s Wearhouse, Jos. A. Bank, Moores Clothing for Men and K&G Fashion…
News
May 5
Marine Layer newstore omnichannel platform omnichannel retail
Casual apparel retailer Marine Layer has added features such as mobile checkout, endless aisle and ship-from-store as it…
News
March 19