Latest In: Kearney Consumer Institute
Amazon amazon prime day cordial Kearney Consumer Institute
Amazon has moved its 2026 Prime Day event from July to June in the U.S., but will hold…
News
May 1
brand superfans customer centriticy customer feedback strategy Customer loyalty Featured Katie Thomas Kearney Consumer Institute
“Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many…
Features
March 11
Amazon authenticity consumer trust customer experience data privacy employee training Featured kearney Kearney Consumer Institute Peloton small businesses transparency trust gap
It’s been a rough couple of years, to put it mildly. A global pandemic, social unrest, the proliferation…
Features
October 11
Self-checkout loss isn’t always driven by theft. By using RFID-powered, item-level inventory intelligence, retailers can uncover the true sources of discrepancies, reduce losses, and preserve the fast, frictionless experiences shoppers…
October 5
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The topline numbers from Alibaba’s 11.11 shopping festival indicate the strength of China’s rebound from the impact of…
Features
November 16