3 months ago Elevate Retail Experiences with Next-Gen Contact Center Tech Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving…
1 year ago Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…
7 years ago 87% Of Contact Center Leaders Say Agents Are Highly Stressed In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call center agents and other…
8 years ago Five9 Updates Cloud-Based Contact Center Solution Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…
9 years ago Positec Improves Call Center Productivity With Five9 Cloud Solution Organizations selling to end users as well as retail partners are tasked to manage and respond to a mix of product and…