Five9

Elevate Retail Experiences with Next-Gen Contact Center Tech

Retailers are responding to new expectations for customer experiences and growing demand for ecommerce, but how are they keeping pace with evolving…

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

87% Of Contact Center Leaders Say Agents Are Highly Stressed

In the retail industry, excellent customer service can help build a loyal consumer base. And store associates, call center agents and other…

Five9 Updates Cloud-Based Contact Center Solution

Customer service is a pivotal part of the browsing and buying journey. Service agents, as a result, play an important role in…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.