The Retail TouchPoints Network

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How Cloth & Company Saved Time and Money With its 3D Virtual Showroom Collaboration

How Retailers like Rothy’s and Shinola are ‘De-Risking’ Product Design with Consumer Data

Pinterest’s Mission: Make its Platform the ‘Starting Point for Shopping Journeys’

Cyber Week 2021 Was Slow, but Retail is Still on Track for a Record-Breaking Holiday Season

Does a Wine’s Taste Represent the Next Frontier in Digital Personalization?

Pajar Embarks on International Expansion with New SoHo Flagship

empowerment

NRF 2021: Retail Diversity Leaders Reveal Strong Strategies for Supporting Equality

Diversity has become an increasingly hot topic in retail recently, with the industry moving to increase representation across the board of non-dominant…

Endear Helps Associates Connect With Shoppers

Endear, an omnichannel CRM and clienteling app, helps retailers empower in-store associates by giving them access to customer profiles, including purchase history,…

Culture Is The Key to Great Service

Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this is indeed important, customer-centric…

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle…

Closing The Execution Gap

I’ve heard it joked more than once that the role of managing retail execution goes to the person who isn’t in the…

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Don’t Lose the Human Touch: 69% of Shoppers Prefer Speaking With Live Agents

The 2021 Holiday Ecommerce Guide: Key Actions to Boost Success This Peak Season

Boost Productivity by Managing and Mitigating the New Stresses on Store Associates

Digitization of Daily Life Continues in 2021

56% of Consumers Plan to Host (and Grocery Shop for) Holiday Celebrations

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NRF 2022