empowerment

Employee Empowerment Plus Flexibility and Tech Help Neiman Marcus Decrease Turnover 20%

The COVID-19 pandemic has changed the culture of work for all employees, from white collar office workers going remote to associates on…

NRF 2021: Retail Diversity Leaders Reveal Strong Strategies for Supporting Equality

Diversity has become an increasingly hot topic in retail recently, with the industry moving to increase representation across the board of non-dominant…

Endear Helps Associates Connect With Shoppers

Endear, an omnichannel CRM and clienteling app, helps retailers empower in-store associates by giving them access to customer profiles, including purchase history,…

Culture Is The Key to Great Service

Conventional approaches to building a customer-centric culture involve topics like putting the customer first. While all of this is indeed important, customer-centric…

The Gift That Keeps On Giving: The Power Of Feedback And Your Frontline

It’s a tradition. With the crucial holiday shopping season in full swing, retailers raise armies of customer service personnel to bravely battle…

Closing The Execution Gap

I’ve heard it joked more than once that the role of managing retail execution goes to the person who isn’t in the…

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