customer support

Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It

While only 25% of shoppers use text/SMS messages to contact customer support and 29% use live chat, retailers may have a real…

UJET Adds New Enhancements To Customer Support Suite

UJET, a multichannel customer support solution provider, has added features including Wait Time Text Prompt, Inactive Chat Identification and Customizable Surveys to…

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Consumers are apparently not all that eager to talk with call center agents. Those with a question or issue will make multiple…

Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies

Le Tote was created to make shopping easier. After all, the brand’s female audience has a big problem: They want to stay…

Going Green with PLM: The 3 CSR Pillars Apparel Businesses Need to Know

The Guide to Customer Engagement in the Retail Industry

Ask (and Answer) These 3 Questions Before Launching a Third-Party Marketplace

How Retailers Are Embracing Tech to Tackle Staffing Shortages

customer support

Study: 72% Of Shoppers Say Texting Improves Support Experience, But Retailers Fail To Promote It

UJET Adds New Enhancements To Customer Support Suite

86% Of Consumers Access 5+ Support Channels In Search Of Answers

Le Tote Augments The Digital Stylist Experience With Innovative Customer Service Strategies

Going Green with PLM: The 3 CSR Pillars Apparel Businesses Need to Know

The Guide to Customer Engagement in the Retail Industry

Ask (and Answer) These 3 Questions Before Launching a Third-Party Marketplace

How Retailers Are Embracing Tech to Tackle Staffing Shortages

55% of Consumers to Alter Holiday Spending as Recession Concerns Loom

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