The Returns Blind Spot: Why Retailers Lose Customers After Checkout
Every holiday season, retailers pour resources into making their checkout experiences accessible. They audit shopping carts, test payment…
Executive Viewpoints February 19
Latest In: ADA
ADA’s 35th Anniversary: An Ideal Time for Retailers to Renew Commitment to Physical Accessibility
With consumers moving more of their daily activities online (like shopping), website accessibility lawsuits have been splashed across…
Executive Viewpoints November 21
Elevating the Curbside Experience: How Retailers can Win with Covered Pickup Areas
Curbside pickup has evolved from a temporary lifeline during the COVID-19 pandemic into a permanent fixture in the…
Executive Viewpoints November 14
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
How To Make A Website ADA Compliant
In the past five years, ADA lawsuits related to website inaccessibility have risen by over 243%, increasing from…
Executive Viewpoints October 24
The Cost of Inaccessibility: Businesses Lose More Than $6.9 Billion Annually
If you think it is costly to design accessible and inclusive websites, just think about how much inaccessibility…
Executive Viewpoints August 12
Accessible Retail: The Benefits of Making a Welcoming Website for Everyone
What do Beyoncé, Harvard University and Target have in common? Each has faced legal action over claims they…
Executive Viewpoints May 9
Starbucks Debuts ‘Inclusive Spaces Framework’ Store in Washington, D.C.
Seeking to better serve the estimated one in four American adults with a disability, Starbucks will use its…
News February 16
Encourage Your Customers to Call Again. Here’s How.
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed…
Executive Viewpoints October 17
How to Create an ADA-Compliant Ecommerce Site: Tips for Business Owners
As 2023 approaches and you start building your business’s New Year’s resolutions, put online accessibility at the top…
Executive Viewpoints December 6Top Stories
