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Convenience at the Curb: New Shopping Solutions are Here to Stay
Customer experience has long been an important focus for retailers, but the way that experience is measured has changed amid COVID-19. On-premise digital tools previously seen as enhancements have become…
Executive Viewpoints October 5
Take a Step Outside: How Collaboration Enables Retailers to Understand Customer Context
The 360-degree customer view is the Holy Grail of today’s retail industry. Consumers are increasingly demanding personalized, seamless experiences, and organizations need to act promptly to stay ahead of these…
Executive Viewpoints October 5
Ecommerce Glitches Frustrate 40% of Shoppers, But Clearer, Proactive Guidance Can Mitigate Problems
Friction is an ecommerce sales killer, and retailers have room to improve: 40% of shoppers have recently struggled to complete a transaction online, according to a survey by GoMoxie. Among…
Features October 5
Walmart Sells Majority Stake in Asda to UK-based Investors
Walmart will sell a majority stake in the UK-based grocery retailer Asda to the Issa brothers, the co-CEOs of EG Group, and TDR Capital for an enterprise value of $8.8…
News October 2
The Home Depot Promotes Insider to President and COO
The Home Depot has named Edward “Ted” P. Decker as President and COO, effective Oct. 5, 2020. A 20-year veteran of the company, Decker has served as EVP of Merchandising since…
News October 2
Arming The Modern Associate With Fitting Rooms Of The Future
The COVID-19 pandemic has, in many ways, moved traditional retail technology five to 10 years forward. But what does this future retail experience look like post-COVID-19? What new habits will…
Executive Viewpoints October 2
Retail Re-Brand: Lessons Learned from the Front Lines of an Acquisition
Pier 1 Imports, Barney’s New York, Forever 21…the list of retailers filing for bankruptcy seems to be growing every day, and it’s becoming increasingly difficult for brands to navigate the…
Executive Viewpoints October 2
Jonathan Adler Boosts Site Traffic and Conversion Rates With Email Personalization
In early (pre-pandemic) 2020, Jonathan Adler was poised to have a good year. The home décor and furniture retailer had just deployed a suite of personalization solutions from Listrak in…
Features October 2
Nordstrom Launches Beauty Packaging Recycling Initiative
Nordstrom has launched BEAUTYCYCLE, a recycling program that allows customers to bring their empty beauty product packaging to any of the retailer’s full-line stores or Nordstrom Local service hubs in…
News October 1
