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Albertsons Launches AI-Powered Restructure Following Soft Q1 Results
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How to Create a More Inclusive Customer Experience Through AI and ML
Eighty-four percent of consumers say being treated like a person, not a number, is very important to winning their business. However, there is a clear frustration amongst businesses in driving…
Executive Viewpoints October 19
Ulta Partners with PÜR for Conscious Beauty Initiative
The Conscious Beauty at Ulta Beauty program — which offers shoppers transparency and choice via clean, cruelty-free, vegan and sustainably packaged products — has partnered with PÜR The Complexion Authority…
News October 16
Nordstrom Rack Adds Pickup Service and Fulfillment Capabilities
Nordstrom has expanded order pickup to its U.S. Nordstrom Rack stores for orders placed on Nordstrom.com, Nordstromrack.com and Hautelook.com in order to offer customers greater convenience and access to more…
News October 16
Walmart Hopes to Make TikTok a ‘Discovery Opportunity’ and Improve Social Commerce Shipping Speeds
Walmart views TikTok as a “discovery opportunity” for shoppers, CEO Doug McMillon said in an interview with CNBC. The retailer tentatively agreed to acquire a 7.5% stake in the social…
News October 16
Prime Day 2020: How Elections, Holidays and Big Box Competitors Shaped This Year’s Results
A one-of-a-kind year has led to a one-of-a-kind Prime Day, as economic and political pressures created a new slew of challenges for the shopping holiday. The results are still preliminary…
Features October 16
Why Does Delivery Experience Matter More Than the Shipping Cost for an Ecommerce Business?
Free shipping days are behind us. The first wave of ecommerce was mostly about price, while the second wave is all about the customer experience. Getting your buyers through the…
Executive Viewpoints October 16
Holiday Goes Digital: Generating Holiday Sales from Home
As we enter the holiday season, all signs point toward consumers favoring an online shopping marathon — not an in-store sprint. After months of shelter-in-place orders, consumers have become more…
Executive Viewpoints October 16
NRF Foundation Adds Two Credentials to Enhance COVID-19 Safety
The NRF Foundation has launched two new credentials in its RISE Up program in response to the coronavirus pandemic: COVID-19 Retail Operations and COVID-19 Customer Conflict Prevention. The credentials focus…
News October 15
Ascena to Sell Justice Assets at Auction as Bankruptcy Proceedings Continue
Ascena Retail Group has entered into an asset purchase agreement with Premier Brands Justice to sell the intellectual property, ecommerce business and other assets of the Justice brand. Premier Brands…
News October 15
