Retail TouchPoints
Albertsons Launches AI-Powered Restructure Following Soft Q1 Results
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Emerald Appoints New President and CEO
Emerald Holding Inc. (Emerald), parent company of Retail TouchPoints, has appointed former Reed executive Hervé Sedky to the position of President and CEO, replacing Interim President and CEO Brian Field,…
News November 13
Claire’s Launches Loyalty Program with Emphasis on Cash Back and Personalized Perks
Claire’s has launched its first-ever loyalty program, Claire’s Rewards. The free points-based program includes free shipping twice per year and access to personalized deals, perks, exclusive member events and special…
News November 13
bebe stores Acquires 47 Buddy’s Home Furnishings Franchises for $35 Million
Specialty licensor of women’s apparel and accessories bebe stores inc. has purchased 47 Buddy’s Home Furnishings rent-to-own franchises from Franchise Group Inc. for $35 million. The agreement also grants bebe…
News November 13
David’s Bridal Implements Chatbot to Improve Messaging Traffic Management
David’s Bridal has launched a messaging-powered experience for customers led by concierge bot “Zoey.” The chatbot, which is powered by LivePerson, combines automated technology with live agents to give customers…
News November 13
How Coronavirus Changes Mobile Commerce for Retail Brands This Holiday
As we approach the traditional sales window ahead of the holidays, retailers and brands have to move quickly to adjust their digital strategies due to the coronavirus pandemic. It’s not…
Executive Viewpoints November 13
Rethinking Retail Customer Service for COVID-19 and its Aftermath
America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the prior…
Executive Viewpoints November 13
Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge
Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. To support its…
Features November 13
Retail Ecommerce Ventures Seeks to Add Stein Mart to its Growing Portfolio
Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online. The assets available for sale…
News November 12
What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season
Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior…
Executive Viewpoints November 12
