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Customer Satisfaction: How Retailers can up Their Game in 2021
As the UK settles into its third national lockdown, people are once again required to stay at home, shop only for essentials in physical stores and limit contact with others. …
Executive Viewpoints February 1
Realistic Showrooms and Associate-Powered Chat Bring BoConcept’s Physical Store Online
Ecommerce presents a unique challenge for BoConcept due to the retailer’s focus on a modular product portfolio — a powerful differentiator from other furniture sellers, but a difficult value proposition…
Features February 1
Four Customer Experience and Commerce Trends That Will Define 2021
The landscape of commerce and delivering customer experience changed dramatically over the past year, as millions of shoppers found health, safety, social distance and remote work taking center stage in…
Executive Viewpoints February 1
Creating Tangible Change with Diversity and Inclusion
Featuring: Michael Bach, Canadian Centre for Diversity and Inclusion The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive…
Podcasts February 1
DTC Brand Freshly Cosmetics Opens Second Brick-and-Mortar Store
Natural beauty brand Freshly Cosmetics has opened a flagship store in Madrid, designed by strategic and creative consultancy CuldeSac. The approximately 1,000-square-foot space marks the online brand’s second physical store,…
News January 29
Retail Remix Recap: Breathing New Life Into the Shopping Experience
It’s been an interesting 10 months for the retail industry. Impacted severely by the coronavirus pandemic, retail leaders had to throw out their 2020 playbooks and start from scratch under immense…
Executive Viewpoints January 29
Nike, Calvin Klein and Other Major Brands in Vietnam Enhance Order and Inventory Management
For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC), the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the…
News January 29
Walmart Renames Media Business, Puts Focus on Building Omnichannel Experiences
Walmart is expanding and revamping its media business, with a new name and a greater emphasis on in-store omnichannel experiences. Walmart Connect, formerly known as Walmart Media Group, will work…
News January 29
NRF: 52% of Shoppers Celebrating Valentine’s Day, Spending a Combined $21.8 Billion
Just over half (52%) of U.S. adults plan to celebrate Valentine’s Day this year, spending a total of $21.8 billion, according to a survey by the National Retail Federation (NRF)…
News January 29
