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Building Loyalty via Meaningful Online CX: Advice from Clarks, Frederic Fekkai and Hanna Andersson
Every retailer knows the value of a great shopping experience, but actually delivering on this promise can be a tricky challenge — particularly online. Several retail leaders recently discussed key…
Features March 15
What You’re Getting Wrong About Retail’s Reinvention
Featuring: Andrew Smith, ThinkUncommon This week’s episode is brought to you by Podium. The pandemic has accelerated retail’s latest reinvention. While the news cycle is churning out new ideas, predictions and perspectives about this reinvention,…
Podcasts March 15
Klarna Acquires Shoppable Content Provider to Expand its Capabilities
Klarna has acquired Toplooks and integrated the solution provider’s AI-powered shoppable content engine into its platform. The acquisition was made to enable a wide variety of shoppable content in native…
News March 12
Lightspeed POS Continues Global Expansion with Acquisition of Vend
Lightspeed POS, a provider of cloud-based, omnichannel commerce platforms, will acquire cloud-based retail management software company Vend for approximately $350 million. Lightspeed will leverage Vend’s complementary technology stack and user…
News March 12
Wayfair Promotes Marketing Insider to CMO
Wayfair has announced that Chief Product and Marketing Officer Ed Macri will retire from the company this year. Bob Sherwin, who has worked alongside Macri for the last eight years…
News March 12
Nike Ties Executive Compensation to Reaching 29% Minority Representation in Leadership by 2025
Nike has created a diversity roadmap that aims to reach 49.5% female employees across the enterprise, and to make the U.S. VP leadership consist of at least 29% racial and…
News March 12
Ulta Beauty Announces CEO Transition
Ulta Beauty is making leadership changes, with plans for its President Dave Kimbell to succeed Mary Dillon as CEO, effective in June. Kimbell also will be nominated to stand for…
News March 12
Clerisy Launches $100M Growth Equity Fund, Invests in Dormify
Alexandra Wilkis Wilson, Co-Founder of Gilt Groupe and Glamsquad, has launched Clerisy, a growth equity fund, with former L Catterton Partner Lisa Myers. With a focus on serving consumer and…
News March 12
The Acceleration of Retail 4.0 Amid COVID-19
The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part of our reality. Up to this point, the changes that came to…
Executive Viewpoints March 12
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