Retail TouchPoints

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Fast Track to a Frictionless Future

Before any of us confronted the new reality of a global pandemic, retailers were already interested in the potential benefits of frictionless technology. From contactless payment to fully automated checkout,…

Executive Viewpoints March 2
Returns Frustration

In the Wake of ‘Returnageddon’ Retailers Seek New Solutions to an Age-Old Problem

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that…

Features March 2

Autonomous Mini-Supermarket tegut…teo Expands in Germany

German grocery chain tegut… has piloted a fully automated mini-supermarket concept in Fulda, Germany, with plans to open another three locations in 2021 and, eventually, hundreds of the digital self-service…

News March 1

Bloomingdale’s Adds Extra Tier, Removes Branded Credit Card Requirement from Loyalty Program

Bloomingdale’s has expanded its Loyallist program by adding an extra tier of benefits, and allowing all shoppers to reach every level even without their having a Bloomingdale’s-branded credit card. Customers…

News March 1

Nordstrom to Open Tonal Exercise Demo Spaces Inside 40 Stores

Nordstrom will open 40 Tonal store-within-a-store locations in 20 states, including 12 where the exercise equipment retailer doesn’t have a physical location. Tonal machines utilize AI software and digital weight,…

News March 1
Sephora

Sephora Plans 260 New Stores for 2021, Including 60 Freestanding Locations

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated…

News March 1

How Sam’s Club Leverages Online Content to Boost Consumer Confidence

Brands and retailers often use reviews, ratings and other types of content to boost consumers’ confidence about a pending purchase. At a time when uncertainty about decisions large and small…

Features March 1

Why Retailers Should Incorporate Social Monitoring and Learning into Their Brand

Marketers sometimes get caught in a trap when they make social monitoring and social listening an either/or paradigm. The truth is that both are necessary tools in a marketer’s belt.…

Executive Viewpoints March 1

The Keys to Keeping Your Online Payment System Legal and Secure

The internet facilitates every aspect of our lives, which has only become more obvious during the COVID-19 pandemic. Although we spend much of our time online, confidence in internet security…

Executive Viewpoints March 1
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