Retail TouchPoints
Retail Rise: Andy Gray, CEO, Journeys Global Retail Group
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Ferragamo Aims to ‘Strengthen its Bond’ with Customers Through New CX Platform
Italian luxury brand Salvatore Ferragamo has partnered with Medallia to improve the customer experience across its international network of ecommerce sitesand 654 physical stores. Ferragamo has deployed Medallia’s SaaS platform,…
News March 26
Gap Sells Janie and Jack Brand to ModCloth Owner Go Global Retail
Gap is selling the upscale children’s brand it acquired just two years ago, Janie and Jack, to investment firm Go Global Retail. Gap acquired Janie and Jack for $35 million…
News March 26
CNBC: JCPenney to Add Products From Forever 21, Juicy Couture as Part of Turnaround Effort
JCPenney parent company Simon Property Group has entered a deal with Authentic Brands Group (ABG) to add products from some of the company’s recent acquisitions, including Forever 21 and Juicy…
News March 26
Tommy Hilfiger Names New Global Chief Marketing Officer
Tommy Hilfiger has appointed Alegra O’Hare as Chief Marketing Officer of Tommy Hilfiger Global, effective April 12, 2021. In this role, O’Hare will develop and execute global marketing strategies to…
News March 26
How to Get More Customer Reviews on Your Boutique Website
No offense, but you’re not exactly the most unbiased source when it comes to how awesome your products really are. Photos, great descriptions and quality design can go a long…
Executive Viewpoints March 26
How Real-Time, Location-Specific Inventory Data Overcame Shopper Reluctance to Visit Erik’s Bike Shop Stores
Erik’s Bike Shop, which operates 30 brick-and-mortar stores in seven Midwest states, was considered an essential retailer during the height of the COVID pandemic, but it still faced a significant…
Features March 26
How Technology Fuels Customer Experience and Brand Value
The fundamental shift in retail toward blended digital commerce has created several hurdles for retailers still clinging to traditional blueprints. At a time when brand interactions bridge both digital and…
Executive Viewpoints March 26
goPuff Raises $1.15 Billion in New Funding
Fulfillment provider goPuff has secured $1.15 billion in new funding, more than doubling its valuation to $8.9 billion in five months. Investors in the round include D1 Capital Partners, Fidelity…
News March 25
Chico’s FAS Appoints New Chief Digital Officer
Chico’s FAS — parent company of the Chico’s, White House Black Market and Soma brands — has appointed Jay Topper as its new Chief Digital Officer (CDO). Topper will oversee the…
News March 25
