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4 Ways to Improve Retail Customer Experience
With more consumers shifting a large majority of their buying activity to online and mobile due to health and safety concerns, an even greater number of retailers are making the…
Executive Viewpoints April 26
First Quarter Feedback for Grocery Retail: Insights from the Start of 2021
Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. And…
Executive Viewpoints April 26
Omnichannel Capabilities and Data-Driven Experiences Can Win Shopper Loyalty Post-Pandemic
The pandemic-driven emphasis on omnichannel services doesn’t just apply to how consumers shop or how retailers should craft experiences — it also has changed how they should look at their…
Features April 26
How Messaging Drives Contextual CX
Featuring: Dennis Steele, Podium As consumers rely more on digital channels to browse and buy, retailers are embracing real-time communication channels to drive consumer engagement and conversions. Text messaging, live chat and social…
Podcasts April 26
Wayfair to Add 1,000 New Hires to Engineering Team
Online home décor and furniture retailer Wayfair plans to open three new engineering sites, in the San Francisco Bay Area, Austin, Texas and Toronto, hiring approximately 1,000 technologists globally over…
News April 23
Panasonic Acquires Autonomous Supply Chain Solution Provider to Fuel Digital Transformation
Panasonic will acquire Blue Yonder for a total of $7.1 billion, including purchasing the remaining 80% of shares it doesn’t yet own for $5.6 billion and handling the repayment of…
News April 23
New Virtual Shopping District Aims to Give Chicago North Shore SMBs a Leg Up
Chicago-based marketing agency Tacklebox Brand Partners has worked with a collection of small businesses in the city’s North Shore area to launch a “virtual shopping district” that allows consumers to…
News April 23
Why Now is the Time to Invest in Retail Automation for the Future
The retail business is dwindling world over. Even before the pandemic, retailers were dealing with strong competition and declining profit margins. Now over a year into lockdown, retailers are striving…
Executive Viewpoints April 23
Affirm Expands into Post-Purchase with $300M Acquisition of Returnly
Flexible payment provider Affirm is expanding its range of services to include the post-purchase experience with the acquisition of online returns solution Returnly for approximately $300 million. Retailers such as…
News April 23
