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3 Keys to Creating a Successful Third-Party Marketplace: Compete on Your Terms, Not Amazon’s
[Editor’s note: This is the second part of a two-part series about the growth of third-party marketplaces. Check out part one of this series to find out what is driving…
Features June 1The Road from Brand Safety to Corporate Responsibility
Throughout 2020 and into 2021, brands have gotten accustomed to pivoting when the news cycle hangs on unprecedented events. We’ve seen advertisers react quickly: pausing campaigns, pulling spend and using…
Executive Viewpoints June 1The Secret to Safe, Profitable Pandemic-Era Retail? Look to Video Analytics
The COVID-19 pandemic has definitely made its mark on the retail industry, with more than 8,000 brick-and-mortar stores shutting down in 2020. Even as restrictions begin to ease, few are…
Executive Viewpoints May 31Creating Authentic, Personalized Experiences Gen Z Shoppers won’t Cancel
As digital natives, Generation Z has come of age steeped in a constant stream of news, updates, and content across the many platforms and devices they access on a daily…
Executive Viewpoints May 31Apple Via del Corso Store Debuts in Rome
Apple has opened its newest retail location — Apple Via del Corso — in Rome, marking its 17th store to open in Italy. Apple Via del Corso will serve as…
News May 28REI Creates In-House Content Studio With Emphasis on Diversity and Inclusion
REI has launched Co-op Studios, an in-house content arm that will produce films, podcasts and editorial programs aimed at creating stories that entertain, enrich and explore the power of time…
News May 28The Future of Customer Service: How Ticketing Systems, Content and Chat Are Changing the Game
Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly…
Executive Viewpoints May 28What’s Retail’s Next Revolution? Indoor Location Data
Most of us use our phone map apps every day, and we wouldn’t dream of using a paper map to find out “where’s the nearest gas station” or answer other…
Executive Viewpoints May 28Speed Counts at the Indy 500: Race Venue Debuts Fast, Convenient and Autonomous C-Store
Consumers are increasingly drawn to convent checkout experiences, from mobile POS and self-checkout to grab-and-go tech, and now even autonomous stores. Over the last year, Verizon has emerged as one…
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