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Innovating Across the Customer Journey to Create More Commerce

Transformative shifts in consumer behavior have forever changed the dynamic between customers and the businesses they patronize. As a result, customers are increasingly turning to mobile devices to shop and…

Executive Viewpoints June 30

Inside the Sustainable Fashion Movement

We kick off our Retail ThinkTank video series with Matt Moorut, Senior Principal Analyst for Gartner for Marketers! He and Jessie Dowd will explore the sustainability movement and its impact…

Features June 29
Faherty NewStore

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

DTC retailer Faherty Brand is implementing the NewStore Omnichannel Platform to unify its digital and physical retail operations as the company plans to expand its brick-and-mortar footprint across the U.S.…

News June 29

The Future of Retail and AI

When Amazon Go launched in 2018, critics claimed that it would take more than a decade for autonomous retail to catch on. Fast-forward a couple of years and one global…

Executive Viewpoints June 29

Walmart’s Latest Move in Pharmacy Wars: Cheaper Private Label Insulin

Walmart has launched a private label analog insulin through its ReliOn brand, available in both analog insulin vials and FlexPens. The new medication is priced to help customers save 58%…

News June 29

Are You Alienating Your LGBTQ+ Customers?

Today, androgyny is all the rage in the fashion industry. Some menswear shows are including waifish male models and boyish female models to exhibit clothes that traditionally appear in women’s…

Executive Viewpoints June 29
Elo7 Homepage Etsy

Etsy Buying Spree Continues with $217M Acquisition of Brazil’s Elo7 Marketplace

Elo7’s de facto title as the “Etsy of Brazil” is set to become official, with Etsy announcing it will acquire the peer-to-peer online marketplace for $217 million. The deal marks…

News June 28

Walmart AI Tool Helps Pickers Find the Right Product Substitutions, Improving CX

Walmart is responding to the unique challenges out-of-stocks create in grocery ecommerce through the application of AI. While shoppers can’t choose their own substitutes when an item in an online…

News June 28

LEGO’s New NYC Flagship Inspires Customer Creativity, Brick by Brick

(Hover over a photo in the gallery above to read more details in the captions, or click on a photo to expand and open the full-size images.) Visitors entering the…

Features June 28
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