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Learning from Amazon’s Innovation-Driven Culture

Amazon’s culture has been studied and reported on for years. Many retailers have attempted to cultivate a culture of testing, failing and learning in order to inspire employees to take…

Features August 1

Making It Work! Same-Day Delivery Edition

Omnichannel retailers that want to exceed shopper expectations and maximize revenue results should look no further than the last mile. Same-day delivery in particular has become a key way for…

Features August 1

Walmart, Apple Reimplement Mask Mandates After CDC Updates Guidance

The U.S. Centers for Disease Control and Prevention has changed its mask guidance to recommend that all people wear a mask indoors in areas with “substantial and high transmission” of…

News July 30
Alibaba Singles' Day

5 Tips for Singles’ Day Success

November might seem far away, but the fact is, brands and retailers in China have already been preparing for the world’s biggest shopping event — known interchangeably as Singles’ Day,…

Features July 30

4 Tips for Driving Digital Sales in Hyper-Dynamic Markets

Success in online sales has become a high-stakes game. On one hand, the volume of business transacted online continues to grow at a breakneck pace while it has been getting…

Executive Viewpoints July 30

How to Optimize Your Order Support to Provide a Best-In-Class Customer Experience

Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic accelerating the shift toward ecommerce. It has changed the way shoppers purchase…

Executive Viewpoints July 30

Dollar General Adds pOpshelf Store-in-a-Store to Attract Higher-Income Consumers

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. area. The concept, which launched in October 2020 and has since…

News July 29

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. For those who are a bit fuzzy on…

Features July 29

Qubit Uses Deep Learning and AI to Help Retailers Perfect Personalization Efforts

Qubit has launched Qubit CommerceAI, a tool that leverages AI, deep learning and machine learning to deliver advanced 1:1 personalization techniques. The Qubit CommerceAI models are designed to understand and…

News July 29
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