Retail TouchPoints

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How to Optimize Your Order Support to Provide a Best-In-Class Customer Experience

Standard order tracking, or worse yet shipment tracking, is not enough anymore given the reality of the pandemic accelerating the shift toward ecommerce. It has changed the way shoppers purchase…

Executive Viewpoints July 30

Dollar General Adds pOpshelf Store-in-a-Store to Attract Higher-Income Consumers

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. area. The concept, which launched in October 2020 and has since…

News July 29

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. For those who are a bit fuzzy on…

Features July 29

Qubit Uses Deep Learning and AI to Help Retailers Perfect Personalization Efforts

Qubit has launched Qubit CommerceAI, a tool that leverages AI, deep learning and machine learning to deliver advanced 1:1 personalization techniques. The Qubit CommerceAI models are designed to understand and…

News July 29

PICKUP Fusion Powers Bulky and High-Value Last Mile Deliveries

Last mile delivery solution provider PICKUP has launched PICKUP Fusion, an end-to-end omni-delivery solution designed to support PICKUP’s partners with the delivery of big, heavy and high-value items. PICKUP Fusion…

News July 29

To Thrive in the New Global Ecommerce Marketplace, Toys ‘R’ Us may Need to Think Small

Remember Toys ‘R’ Us? A toy shop that gave the world Barbie, Mr. Potato Head and other wonderful creations. The toy seller, which at its peak had more than 1,500…

Executive Viewpoints July 29

Walmart Packages Marketplace and Delivery Tech for Sale to Other Retailers

Walmart will make its own technologies across both digital and physical channels available to other retailers. The company’s move includes integrating Walmart’s Marketplace, online and in-store fulfillment and pickup technologies…

News July 28
Klarna social commerce acquisitions

BNPL Provider Klarna Expands Further into Social Commerce with Two Acquisitions

Klarna is continuing to build out its solution suite with two new acquisitions, moving beyond the buy now, pay later space with the goal of becoming a “retail bank, payments…

News July 28

How The Brand Closet Showroom Social Concept Amplifies the Best of Physical Retail

To create a brick-and-mortar experience that is engaging and, most of all, differentiated from its digital counterpart, brands and retailers need to embrace what makes the store special on a…

Features July 28
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