Retail TouchPoints
From Mid-Year Pressure to a Winning Holiday Season: Lessons from the First Half of 2026
Top Stories
Latest Posts
Blueshift Helps Retailers Connect with Customers Across Omnichannel Journeys
Blueshift is expanding the journey orchestration of its AI-powered SmartHub Customer Data Platform (CDP) across all customer experience touch points, including support, commerce, sales, loyalty, product and other CX channels.…
News November 11
As Holidays Draw Near, Preparedness Training is Critical for Worker Safety and Security
We’re nearing the holidays, and what is often dubbed the “most wonderful time of the year” in the U.S. can also be the most stressful and chaotic time for retailers.…
Executive Viewpoints November 11
French Contemporary Fashion Brand Brings Rental Service to U.S.
Following the early 2020 launch of its clothing rental service in France, ba&sh has expanded Borrow on Ba-sh.com to the U.S. Consumers can directly search the Borrow collection or discover…
News November 10
Redefining ‘Successful Store Design’: Digital-Physical Integration and Sustainability Come to the Fore
The role of the store is continuing to evolve as consumers’ digital behaviors accelerate — one of the key reasons why experts believe the definition of a “successful store design”…
Features November 10
Last Call for Sustainability: Imperatives for Change in the Retail and CPG Industry
As world leaders gather for COP26 in Glasgow against the backdrop of the recent declaration of ‘code red for humanity’ by the United Nations Intergovernmental Panel on Climate Change, businesses…
Executive Viewpoints November 10
Macy’s Commits to $15 Minimum Wage Chainwide by May 2022
Macy’s has become the latest retailer to increase wages as a lure for increasingly hard-to-find employees, and has added a debt-free education benefit that will total approximately $35 million over…
News November 9
Resale Revs Up: eBay Enhances Refurbished Goods Offering, New Overstock Marketplace Launches
As product scarcity issues continue to dominate this holiday shopping season, consumers are increasingly turning to resale to get the goods — and platform operators are taking notice. eBay has…
News November 9
The ‘New’ Personalization: Why and How Today’s Businesses Must Deliver Predictive, Real-Time Customer Experiences
For retailers, marketplaces are the new shop window. And today’s brands have moments — not minutes — to attract, engage with and retain a potential customer before the buying window…
Executive Viewpoints November 9
Handling Holiday Fulfillment: How BOPIS, Transparency and Multiple Delivery Options Can Win the Season
Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. Kearney expects…
Features November 9
