Retail TouchPoints
Four Retail Leaders to Share Intel from H1 2026 and Holiday Planning in Live Upcoming Webinar
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Product Experience: The Art of Giving Customers What They Need to Know
Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce.…
Executive Viewpoints December 7
From Direct-to-Consumer to Direct-to-Community: How DTC Brands Can Build a Sustainable Model for Growth
Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. Many…
Features December 7
Luxury Brand Elie Saab Launches DTC Site Offering High-End Customer Experience
Haute couture brand Elie Saab has its sights set on a new generation of digital-first luxury shoppers with the launch of its new direct-to-consumer (DTC) website. Built on Shopify Plus…
News December 6
Investor Urges Kohl’s to Spin Off Ecommerce Business, Citing Potential Value of $12.4 Billion
Kohl’s has become the latest retailer to attract the attention of an activist investor seeking the separation of its digital and brick-and-mortar businesses. Engine Capital, which owns an approximately 1%…
News December 6
How Cloth & Company Saved Time and Money With its 3D Virtual Showroom Collaboration
Designing a photoshoot for a furniture collection is typically an expensive, logistics-heavy procedure that involves months spent coordinating teams of people, products and locations. Additionally, the end result is a…
Features December 6
DoorDash Enters NYC’s Ultra-Fast Grocery Delivery Wars
New York City has become a testing ground for ultra-fast grocery delivery, with orders delivered in 15 minutes or less. In the last year, startups such as Jokr, Gorillas and…
News December 6
Why Ecommerce Retailers Need an Open Relationship with Their Shippers this Holiday Season
Let’s face it — a monogamous relationship with a national shipping company ain’t cutting it anymore. The performance of each of the three main national carriers — FedEx, UPS and…
Executive Viewpoints December 6
The Verbal Contract: How Conversational Intelligence Transforms Dispute Resolution for Retailers
Dispute resolution is always an important aspect of any customer relationship and there’s a good chance that many retailers will do more of it this holiday season, with sales volumes…
Executive Viewpoints December 6
Is Cyber Weekend Dead?
Featuring: Taylor Schreiner, Adobe Digital Insights You may have seen headlines that ask a similar question: is Cyber Weekend dead? Taylor Schreiner, Director of Adobe Digital Insights, doesn’t think this reflects…
Podcasts December 6
