Retail TouchPoints

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It’s Time Retailers Give Customers What They Want: Online Shopping Without Passwords

As early as February 2021, industry analysts predicted the year’s holiday ecommerce sales would climb to $206.88 billion, accounting for a record 18.9% of all holiday retail revenue and representing…

Executive Viewpoints January 3

How to Adopt Retail CRM for the First Time without Disappointment

In 2021, CRM is one of the most widely used types of software for businesses. Almost all companies with more than 10 employees use some kind of this solution. The…

Executive Viewpoints January 3
Oscar Sachs, Salesfloor, Bob Phibbs, The Retail Doctor, Regina Aiello, Ben Bridge Jeweler on Retail Remix

The Age of the Empowered Associate

Featuring: Oscar Sachs, Salesfloor, Bob Phibbs, The Retail Doctor, Regina Aiello, Ben Bridge Jeweler What does it take to create a base of passionate and engaged associates? This is a…

Podcasts January 3

Top 5 Reasons Businesses are Turning to Inventory Funding

According to a recent survey, 24% of small businesses in the United States said the COVID-19 pandemic has had a “large negative effect” on their business. At a time when…

Executive Viewpoints December 31

Address Labor Shortages by Creating Attractive Retail Career Paths

Labor shortages in industries that had previously relied on multiple job seekers — even for low-paying jobs — have been one of retail’s biggest challenges in 2021. It’s not just…

Features December 31

The Future of Retail Takes a Digital Shift to Omnichannel Marketing

Finally, the once-static world of retail marketing is transforming. One by one, retailers are finding that their marketing models — co-op driven, lacking in transparency, and largely traditional in form…

Executive Viewpoints December 31

Does Customer Age Matter for Fraud Prevention?

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to  fraud. Federal data indicates that impostor scams and ecommerce  fraud topped the list. Account takeover fraud, which…

Executive Viewpoints December 30

Convenience and Reliability Trump Speed in Digital Grocery, and Here’s How to Deliver Them

Reliability is an important aspect of any ecommerce transaction — no one likes shipping delays or out-of-stock messages — but digital grocery is where this consideration becomes truly paramount. Food…

Features December 30

Ad Optimization Platform Quartile Acquires Sidecar

Quartile, which provides advertising optimization services to ecommerce marketplace sellers, has purchased performance marketing solution provider Sidecar. Quartile expects that the acquisition will double its amount of advertising spend under…

News December 29
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