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Beyond the Transaction: How Customer Experience Fuels Loyalty in Convenience Stores
A select group of super-regional convenience store chains including Wawa, Sheetz, QuikTrip and Kwik Trip are reinventing the convenience store narrative. These retailers are proving that loyalty isn’t just transactionally…
Executive Viewpoints December 15AI Reality Check: Klaviyo CEO on What’s Hype, What Matters & What Comes Next
Featuring: Andrew Bialecki, Co-founder and CEO, Klaviyo AI is reshaping the retail landscape faster than any technology in recent memory, but with the hype comes confusion — and a lot…
Podcasts December 15L.L.Bean Shares Retail Expansion Plans for 2026 and 2027
Physical retail is "an essential part of our growth strategy," said L.L.Bean Chief Retail Officer Greg Elder.
News December 12Uber Direct Partners with Shopify to Integrate On-Demand Delivery Options for Merchants
Shopify Plus merchants in the U.S., Canada and France can now embed multiple delivery options into their checkout experiences via a partnership with Uber Direct, including one-hour, same-day and scheduled…
News December 12Pacsun Debuts Curated Resale Collection Aimed at Gen Z Shoppers
Pacsun has launched PS Vintage Powered by SPRINGY, a curated resale program featuring thousands of one-of-a-kind pieces for men and women, chosen to appeal to young consumers’ excitement about pre-loved…
News December 12How Smart Shelves are Enabling Real-Time Customer Experiences
Over the past five years, retail has undergone a significant transformation, driven by shifts in consumer behavior, evolving supply chains and the emergence of new technologies. For instance, the increased…
Executive Viewpoints December 12Urban Outfitters Tackles Complex Regulatory Environment with AI-Powered Supply Chain Platform
URBN, parent company of brands including Urban Outfitters, Anthropologie, Terrain and Nuuly, will deploy an AI-powered supply chain platform from Inspectorio to address increasingly complex global compliance requirements, including France’s…
News December 11Universal Music Creates New Fan Hubs with UMusic Shops in NY, London
Universal Music Group (UMG) and its hospitality venture UMusic Hospitality & Lifestyleare doubling the number of UMusic fan shops, with two new locations in New York and London joining existing locations in…
News December 11Month-Long Starbucks Barista Strike Grows to 130 Cities
[Update as of Dec. 11, 2025] The Red Cup Rebellion, an ongoing strike by baristas organized by the Starbucks Workers United union, recently added actions in 34 more cities. Since…
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