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How Neiman Marcus is Using Next-Gen Tech to Deliver on its Century-Old Promise
A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and…
Features January 27
Don’t Shop Around on Sustainability: Carbon Labels Deliver the Goods
Did your brand make any new year’s resolutions for 2022? One of the best resolutions brands can make — at new year’s or any time — is to be more…
Executive Viewpoints January 27
NRF 2022 Special: Inside The Big Show
The National Retail Federation Big Show is, well, a big show for many in the industry…including Retail TouchPoints. Every year, our team is ready to hit the New York City…
Features January 26
In Luxury Design, ‘Invisible’ Technology Supports the High-End Shopping Experience
Q&A with Alec Zaballero, Managing Executive/Studio Director, TPG Architecture Design:Retail (D:R): Since the pandemic, how have the needs of luxury shoppers changed? Alec Zaballero: The needs of luxury shoppers have…
Executive Viewpoints January 26
Reports: Amazon Go to Hit the Suburbs with Locations in Washington State and California
Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. in the coming months, according to Business Insider,…
News January 26
Parachute Names First Chief Merchandising Officer as it Looks to Grow Assortment
DTC home décor brand Parachute has appointed retail industry veteran Meredith Lamont as its first Chief Merchandising Officer. She will be responsible for driving growth strategies, as well as leading…
News January 26
Wilson Sporting Goods
Sporting equipment brand Wilson is aiming to reimagine the sports store with the opening of its first flagship, in New York City’s SoHo. The store continues Wilson’s move into brick-and-mortar,…
News January 26
You Just Experienced your First Chargeback. Now What?
Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how…
Executive Viewpoints January 26
Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In
I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres…
Features January 26
