Retail TouchPoints

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You Just Experienced your First Chargeback. Now What?

Companies of all sizes were affected by the pandemic, especially small- to mid-size businesses (SMBs). Merchants in particular had to quickly shift from in-store sales to online and learn how…

Executive Viewpoints January 26

Thinking Outside the Mall: Using Exterior Spaces to Draw Shoppers In

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres…

Features January 26

Victoria’s Secret Fuels China Growth Through Joint Venture With Local Manufacturer

Victoria’s Secret has partnered with China-based Regina Miracle International to form a joint venture that will operate all Victoria’s Secret stores and its related online business in China. Under the…

News January 25
1-800-Flowers enhancements valentine's day

1-800-FLOWERS.com Rolls Out Loyalty Program Enhancements, BNPL Just in Time for V-Day

1-800-FLOWERS.com has amped up its cross-brand offerings just in time for its second-biggest holiday — Valentine’s Day — during which the company expects to deliver 23 million flowers, 15 million…

News January 25

Walmart Invests in Indoor Farming to Access Fresh, Sustainably Grown Produce

Walmart has made an investment in and entered a strategic partnership with Plenty Unlimited, an indoor vertical farming company. The companies will work together to help ensure Walmart has access…

News January 25
The Sandbox metaverse

Inside the Metaverse Mania: Experts Identify 4 Key Challenges and Opportunities

The metaverse seems to be everywhere these days, while technically being nowhere. (Its entirely virtual existence is the appeal, after all.) But while it was one of the buzziest topics…

Features January 25

Think Big, Act Small — Manageable Changes to Bolster Your Marketing Now

We all like to think big. It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are…

Executive Viewpoints January 25
Basecamp Collective Marshall Fires Colorado

American Eagle, The North Face, Eagle Creek Donate to Colorado Fire Relief Efforts

Two entrepreneurs based in Boulder, Colo. have teamed up with the non-profit GLAM4GOOD to collect unused product from brands and retailers for distribution to victims of the Marshall Fire, which…

News January 24

Savage x Fenty Launches AR-Powered Fitting Technology at its Inaugural Store

Savage X Fenty has launched in-store fitting technology powered by FIT:MATCH at its first brick-and-mortar location, with plans to expand the solution across all its channels over the coming year.…

News January 24
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