Retail TouchPoints
Target EVP and Chief Digital and Revenue Officer Sarah Travis on the Target Plus Marketplace Strategy
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Why Retail Needs More Empathetic Leaders
Empathy is in short supply these days, as more meetings and relationships take place online rather than in person. I think this is a problem and we really need more empathy from…
Executive Viewpoints February 4
Why Retail Marketers Should Think of AI as a ‘Team Member Who Has Superpowers’
Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. Data-driven AI is part of the remedy for this challenge, but even the best…
Features February 4
How Omnichannel Selling Can Directly Build Customer Loyalty
Improving customer experience and increasing customer engagement is the key to a sustainable and profitable retail enterprise. The introduction of buy online pick up in-store (BOPIS) and buy online, return…
Executive Viewpoints February 4
Nordstrom Launches Branded Podcast Hosted by Retailer’s President
Nordstrom is jumping into the world of audio content with the launch of a new branded podcast, The Nordy Pod, hosted by the company’s President and Chief Brand Officer Pete…
News February 3
Enter Chat Commerce: Tips for Implementing the Newest Form of Consumer Engagement
We know one of the most critical ways brands connect with consumers is via social media. In fact, there are now roughly 3.78 billion global social media users — a…
Executive Viewpoints February 3
Netomi Helps Retailers Automate Customer Service Inquiries with AI
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across…
News February 3
Best Buy to Add 1,000 New Tech Employees to Support CX Innovation
Best Buy plans to hire 1,000 new employees for its technology team and has teamed up with Amazon Web Services, as both its preferred provider of cloud infrastructure services and…
News February 3
Shipt Names Target Operations Exec as its New CEO
Last-mile delivery company Shipt has named Kamau Witherspoon as its new CEO, effective March 1, 2022. Witherspoon will replace Kelly Caruso, who has led the company since early 2019 and…
News February 2
Salesforce Acquires Atonit to Add a Marketplace Platform to its Ecommerce Portfolio
Salesforce will acquire Brazilian marketplace solution Atonit, adding marketplace capabilities to its own ecommerce platform. Salesforce will share more details regarding the product roadmap once the acquisition closes, which is…
News February 2
