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Ready to Elevate Your CX? Consider a Contact Center Upgrade to CCaaS
Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC, consumers are willing to pay up to a 16% price premium for a…
Executive Viewpoints June 30
Opterus Updates its Platform for Greater Control Over Task Management
Cloud communications and task management solution provider Opterus has launched OPSCENTER 22.1, an updated version of its task management solution aimed at solving retail-specific-execution challenges. OPSCENTER 22.1 is designed to…
News June 30
Hugo Boss to Roll Out RFID Solution Chainwide
Seeking to improve merchandise availability and supply chain visibility, Hugo Boss will deploy the Nedap iD Cloud platform chainwide. The premium apparel retailer operates in 128 countries at approximately 6,800…
News June 29
Interior Design Platform Mercato Place Affords Greener Sampling Process
Making the interior design sampling process more sustainable and simple, Mercato Place has introduced an online library that allows interiors professionals to choose the samples that are relevant to their…
News June 29
Pinterest Names Google’s Bill Ready CEO, Underscoring Platform’s Commerce Ambitions
Pinterest Co-founder, CEO and President Ben Silbermann is stepping down after 12 years at the helm, and online commerce expert Bill Ready — most recently of Google — will take…
News June 29
Bed Bath & Beyond CEO Exits as Q1 Sales Drop 25%
Challenges continue for home retailer Bed Bath & Beyond. CEO and board member Mark Tritton is leaving, a move that coincided with the release of quarterly earnings showing a 25%…
News June 29
Harnessing the Power of Personalization
As consumers, we all expect seamless and personalized experiences. But our expectations and what we actually get from brands and retailers do not always see eye to eye. Netcore Cloud…
Features June 29
Lights, Camera, Livestream!
Let’s face it…livestreaming is hot right now! And one of the leaders in this booming space is Firework. Andrew Gaffney got a live tour of the company’s Live Shopping Studio…
Features June 29
Unpacking Commerce Complexities
What new challenges wait for retailers as they strive to navigate new consumer demands? According to Kristian Conway, Marketing Manager for FedEx Services, it’s all about going global and optimizing…
Features June 29
