Retail TouchPoints

Online or Offline Sales? Why not Both?

There are some products consumers will never feel entirely comfortable buying exclusively online. While online sales of cars have improved thanks to companies like Carvana and Vroom, most people still…

AI in Retail: Optimizing Operations from Supply Chains to Employee Scheduling

Editor’s note: This is the fourth article in our series on AI in retail. Check out our other stories, on consumer attitudes toward AI, store design applications and customer-facing applications.…

The Future Of Connected Commerce is in Chicago

GNC Empowers In-Store Associates with Tools to Enable Digital Sales and Consulting

GNC will revamp its brick-and-mortar stores to make them into “home bases” where its tech-driven omnichannel experience will be launched. Each store will continue to operate in its traditional retail…

Walmart Plans to Bring Automation to 65% of its Stores by 2026

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55% of its fulfillment center volume move through automated facilities by the end of…

Resale Continues to Rise: Global Secondhand Sales to Hit $350B by 2027

Consumers and retailers are turning to resale more than ever amid economic uncertainty, according to ThredUp’s 11th annual Resale Report, conducted by GlobalData. The study found that more than half…

Poshmark Debuts Livestreaming to Address ‘Gap in Live Commerce in the U.S.’

As social media platforms slowly nix their live shopping efforts, fashion resale marketplace Poshmark is adding the feature with the official debut of Posh Shows following several months of testing.…

Best Buy Battles E-Waste with Recycle-by-Mail Technology Boxes

Best Buy will simplify responsible recycling of tablets, cords, keyboards and other electronics with a nationwide pilot of its new prepaid Technology Recycling Box. Consumers can order boxes in two…

Designing Experiential Retail: How Design can Maximize Store Performance

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of…