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Want to Have Great CX This Holiday Season? Focus on Employee Experience First
This is Part 1 of The Holiday Readiness Series, which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking…
Features October 25
The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024
Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for…
Executive Viewpoints October 25
BuyBuy Baby to Reopen in Time for the Holidays
[This story was updated on Nov. 14, 2023 to include insight into the company’s future store plans.] BuyBuy Baby is ready to “reclaim its spot as America’s leading specialty baby…
News October 24
Amazon Doubles Down on Drone Expansion Worldwide
Amazon unveiled a swath of the innovations and enhancements to its fulfillment and delivery operations at the annual Delivering the Future event earlier this month, including plans to expand drone…
News October 24
Hibbett and Nike Connect Loyalty Programs
After linking its loyalty program with Dick’s Sporting Goods in 2021, Nike is now partnering with Hibbett on a similar “connected partnership.” Members can now link their Nike membership and…
News October 24
Embracing Community, Data and Failure: Top Trends and Takeaways from AWNY
What better place than a defunct mall to explore the future of retail and customer engagement? That’s exactly what attendees at Advertising Week NY did last week as thousands of…
Features October 24
It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup
The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to…
Executive Viewpoints October 24
Can Kohl’s New Merchandising Strategy Create Holiday Magic?
Kohl’s has unveiled a series of new initiatives designed to inspire holiday shoppers and rev up seasonal sales results. While discounts and deals will be core, the ailing department store…
News October 23
In the New World of Beauty, Community is the Core and Technology is the Enabler
Sasha Radic, Managing Director of the investment bank Jefferies, believes that beauty is one of the most exciting and “special” sectors in retail for two big reasons: its deep connection…
Features October 23
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